V Tech PC Care

Disclaimer: VTECH PC CARE is an independent service provider of remote tech support. Third party brand names, products and services are used only for referential and informational purposes. We are only a 3rd party support provider and We are not affiliated with any brands that we provide support for and We hereby disclaim any sponsorship, affiliation or endorsement of or by any such third party. Service we offer is also available on the website of the brand owners.

Faq's

Blue Screen
  • If the blue screen doesn’t stays for more then few seconds.
  • Reboot the system.
  • Keep pressing the F8 to get into advance boot option.
  • In advance boot options select disable automatic restart.
  • Now select last good configuration for advance boot option.
  • If the system boots correctly, well and good if you still have the same blue screen.
  • If the system boots, check device manager, if there is any driver issue, update the drivers or reinstall drivers.
  • Reboot the system in normal mode, if the system doesn’t boot in the normal mode and you still have the same blue screen.
Blue Screen Troubleshooting Depends on The Error Code, The Above Mentioned Troubleshooting is for any Driver Related Bluescreen. Estimated Time to fix bsod is 40 To 45 Min, How Ever Might Take More Time Depending on The Customer Ability to Perform The Instructions Given by The Tech.
Windows Update
  • Download and run windows fixit to reset the windows update
  • If still the updates doesn’t install try to manually download the update.
Estimated Time To Troubleshoot Windows Update is 30 -35 Minutes.
KB979906 and KB979909 failed to get installed
In the case KB979906 or KB979909 is not getting installed through Automatic Updates or manually, then you can try these steps to resolve the issue:
  • Download .Net Cleanup Utility
  • Using the .net Cleanup Utility, uninstall .Net Framework.
  • Restart the computer.
  • Download the following components: . Net Framework 3.5 SP1 (this will also install .Net Framework 2.0 SP2 and 3.0 SP2)
  • Install the downloaded updates in this order (the order is very important): .Net Framework 3.5 SP1
  • Go to Windows Update then check for Updates.
NOTE: If by any chance, KB979906 still fails, then we can manually download the update and install it.
C++ update error

Most efficient and quick resolution for the Problem of Visual C++ Update getting reoffered is to Manually download install the updates from the following link. No Need to Rename Catroot2 or SoftwareDistribution Folder. If Customer Computer is 64 bit then install the 2nd update for 32bit which is also available in the same link above.
When you try to install the update manually and it doesn’t get installed. After you Uninstall all the Updates.
Install Following Updates in the Order as Mentioned

  • Microsoft Visual C++ 2005 Redistributable Package
  • Microsoft Visual C++ 2005 SP1 Redistributable Package
After all this is done then install the Update.
Cannot access a share on another computer on the same network
  1. Workgroup - Make sure that each computer that you want to access is in the same workgroup. The name of the workgroup should be exactly the same on every computer. Also, be sure to use the same case for the names (all upper or all lower).
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  2. File and Printer Sharing - Make sure that file and printer sharing is turned on for the network adapter. You can enable this by going to Control Panel, Network Connections; right-clicking on the network connection, choosing Properties and making sure File and Printer Sharing is checked.
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  3. Check Firewalls - My suggestion here would be to first disable the Windows Firewall on all computers and then try to access the shared folders. Also, be sure to disable any third-party firewall programs like Norton or Komodo. If you find that the sharing works with the firewall off, make sure to add File and Printer Sharing to the exceptions list in your Windows Firewall and third-party firewall programs.
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  4. Shared Permissions - If you are getting the “You might not have permission to use this network resource…Access is Denied.” your problem could also be that the permissions for the shared directory are not properly set. Depending on whether you are running XP Home or XP Pro, you will have to configure the sharing properly. For XP Home, you can only share files using Simple File Sharing. It’s pretty easy because they have a wizard to walk you through the sharing process. For XP Pro, you need to disable Simple File Sharing and set the NTFS permissions and share permissions to allow everyone access. You can read my post here on how to configure share and NTFS permissions in Windows.
  5. Username and Passwords - If you’ve done everything above correctly and still can’t connect, then you can also try making sure that the usernames and passwords on all computers are exactly the same. It’s best to have passwords on all accounts and to create a new account on each computer with the same username and password. Sometimes it’s important to create a new account instead of just changing the name or password on an existing account. Make sure the accounts are Administrators.
  6. Computer Names - Make sure that the NetBIOS names for all computers are unique. NetBIOS names are only 8 characters, so if you named one computer JohnnyBoy1 and JohnnyBoy2, they will have the same NetBIOS name. Make sure that the first eight characters of a computer name are unique, otherwise you will have problems.
Create Network between two computers
The first step in networking two computers is to make sure that they are in the same domain or workgroup. You cannot network two Windows computer unless they have one of these in common. To do this, right-click on My Computer and choose Properties, and click on the Computer Name tab.
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As you can see, my computer is joined to a workgroup called WORKGROUP. If I want to make sure another computer can communicate with this computer, I have to make sure it is also in the workgroup called WORKGROUP. Just click the Change button in order to do this.
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Now you need to click on “If you understand the security risks but want to share files without running the wizard, click here”. Now just choose Just enable file sharing when given the two options.
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Now go to another computer on the network, open My Computer, and click on My Network Places.
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You should see the name of the computer you setup the shared folder on. Go ahead and double-click on it and you should see the shared folder.
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That’s about it! If you have any issues like “Access is denied” or “You do not have permission”, make sure that File and Printer Sharing is added as an exception in the Windows Firewall.
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Unable to install Silverlight
Error: Unable to install Silverlight the same version of Silverlight is already installed Resolution:
  1. Download and install the Windows Installer CleanUp Utility. Find Silverlight in the list and Remove it.
  2. Remove the Program Silverlight directory.
    If customer is using a 64bit OS the location would change to Program Files(X86)\Microsoft Silverlight.
  3. Try to reinstall Silverlight.
Note: If still you are unable to install Silverlight, make sure that there are no Malware or Root kit infections on customer’s Machine.
Unable to Browse a Specific Website
  1. Optimize Internet Explorer (IE6)
  2. Reset Internet Explorer (IE7, IE8, IE9)
  3. Try website in compatibility mode if Browser is IE8 or IE9
  4. Uncheck “Enable Third Party Browser Extensions” in Internet Options >> Advanced
  5. Try IE no Add-ons
  6. Make sure that you are Able to open secure websites like Bank websites
  7. Unable to open secure websites
  8. Go to Adapter Properties
  9. Highlight TCP/IP V4 and go to “Properties”`
  10. Check in safe mode with networking
  11. Try disabling Firewall or any other Security Software
  12. Try using another Browser
Page Cannot Be Displayed
Information required:
  • Browser and version
  • OS
  • Type
  • Security
  • History
Steps could be tried:
Depending on the History we can try System Restore as the first Step
Browser Troubleshooting:
Optimize Internet Explorer (IE6)
Reset Internet Explorer (IE7, IE8, IE9)
Uncheck “Enable Third Party Browser Extensions” in Internet Options >> Advanced
Try IE no Add-ons
Try Explorer to browse websites
Try registering the following DLL files
regsvr32 urlmon.dll
regsvr32 shdocvw.dll
regsvr32 initpki.dll
regsvr32 wintrust.dll
regsvr32 softpub.dll
Try to rollback or upgrade the Browser if somehow possible.

Other Troubleshooting Steps:
  1. Try to open a different website to reproduce the issue.
  2. Try checking for Valid Ip Address and Default Gateway
  3. Try to ping any website to ensure we have an internet connecting
  4. Ping the IP address of the computer
(If in the network card itself as the pinging the IP address of the computer helps us find out if the network card physically stable enough for connectivity or not. We might need If we refer back to Step 3)
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Disclaimer: VTECH PC CARE is an independent service provider of remote tech support. Third party brand names, products and services are used only for referential and informational purposes. We are only a 3rd party support provider and We are not affiliated with any brands that we provide support for and We hereby disclaim any sponsorship, affiliation or endorsement of or by any such third party. Service we offer is also available on the website of the brand owners.
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